FAQs

CAN I CANCEL MY ORDER?

Yes. Cancellations must be made within 24 hours of order placement.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

HOW DOES SHIPPING WORK?

FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in New Jersey in Usa by ePacket or EMS and in USA by USPS.

In Macedonia,Serbia and Croatia our warehouse is in Macedonia



SHIPPING TIME
Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States, Canada	8-14 Business days
Macedonia,Serbia,Croatia	8-15 Business days

 

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*Shipping time may be delayed or changed according to the COVID-19 outbreak. We will try our best to get the order to you as soon as possible.

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us and we'll help guide you through the process to send the item back.

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.